Furthermore, the affidavit filed by the RBI stated that "the said regulatory framework is expected to address the concerns relating to unbridled engagement of third parties, mis-selling, breach of Data Privacy, customer grievance redressal, unfair business conduct, and unethical recovery practices." It has been advised that the Regulated Entities of RBI and any Lending Services Providers/ Digital Lending Apps engaged by them are to be mandatorily guided by the regulatory stance conveyed in the framework.
The affidavit had been filed in view of an order of the High Court over the implementation of the report of the Working Group on 'Digital Lending including Lending through Online Platforms and Mobile Apps'. Case Title: Dharanidhar Karimojji Vs. Union of India & Anr.